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Policies

Whether it’s a wedding, corporate event, or private party, we specialize in creating unforgettable dining experiences. With a commitment to quality, creativity, and seamless service, we make sure every dish delights and every moment shines.

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Privacy Policy
Terms & Conditions
Refund & Cancellation
Delivery & Service
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Privacy Policy

At Hussain Catering Company, we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect:

  • Personal details (such as name, email address, phone number) when you book a service or inquire about catering.
  • Payment information when making transactions through our website.
  • Website usage data (cookies, IP addresses) to improve the user experience.


How We Use Your Information:

  • To process your orders, inquiries, and requests.
  • To communicate important updates regarding your bookings or events.
  • For marketing purposes, with your consent, such as sending promotional offers and updates.


How We Protect Your Data:
We use industry-standard security measures to protect your information. However, no online system is completely secure, and we recommend that you also take necessary precautions while online.

Sharing Your Information:
We will never sell, trade, or share your personal information with third parties, except as necessary for processing payments or fulfilling our services.

Your Rights:
You have the right to access, update, or delete your personal information. For any such requests, please contact us via the details on our contact page or email us at contact@hussaincatering.com.pk 

Terms and Conditions

By accessing or using Hussain Catering Company services, you agree to the following terms and conditions:


Bookings:

  • All bookings are subject to availability and require a 30% deposit to confirm. The remaining balance must be paid 7 days before the event.
  • Final event details (menu, guest count, and service requirements) must be confirmed at least 7 days before the event date.


Cancellations and Refunds:

  • If you cancel your booking within 48 hours of confirming, you will receive a full refund.
  • Cancellations made 7 days before the event will receive a 50% refund.
  • Cancellations within 4 days of the event are non-refundable.


Liability:
While we take all necessary precautions, Hussain Catering Company is not responsible for any accidents or injuries during the event. We also cannot be held liable for unforeseen circumstances, such as adverse weather conditions, that affect the event.


Menu Changes and Pricing:
Menu items and prices may change due to availability. We will inform you of any significant changes before your event.

Refund and Cancellation Policy

We understand that plans can change, and we strive to be as flexible as possible. Our refund and cancellation terms are as follows:

  • Cancellations 7+ days before the event: Full refund, minus the non-refundable deposit.
  • Cancellations 4-7 days before the event: 50% refund.
  • Cancellations less than 4 days before the event: No refund.

For any cancellations, please contact us via email or phone as soon as possible. Refunds will be processed within 10 business days.

Delivery and Service Policy

Hussain Catering Company is committed to delivering your event’s food and services in a timely, professional manner.

Delivery Areas:
We provide catering services in Gujranwala and surrounding areas. For events outside our service area, additional delivery charges may apply.


Service Execution:

  • Our team will arrive on-site for setup and service at least 12 hours before the event starts.
  • We provide full-service catering (including setup, serving, and cleanup) for large events and can offer drop-off service for smaller gatherings.
  • We ensure food is served hot and fresh, and all equipment used meets food safety standards.